Technology know-how in the AI era
Articles from the Siri9 team on website maintenance, custom software operations, security, backups, AI-native systems and vibe coding for businesses.
The Hidden Costs of Running Your Own Website and Software: 7 Items Businesses Miss
Self-managing a website or custom software looks cheap until you count 7 hidden costs: owner time, downtime, security, infrastructure, single-person dependency, technical debt and delayed opportunities. Here is how to calculate and reduce them.
What Is an SLA, and Why Every Software Owner Should Care
An SLA is a written commitment on response time, resolution time and system availability. This guide explains the numbers inside an SLA, how to read one, what to demand from an operations partner, and a sensible template for small business websites and software.
A Backup Isn't Enough, Being Able to Restore Is What Saves You
Many businesses have backups but have never tested a restore, only to find the backup corrupt, incomplete or weeks old when it matters. This guide covers the 3-2-1 rule, the two metrics RPO and RTO, a restore-testing checklist, and how Siri9 handles backups for customer websites and software.
In-House Tech Team or Outsourced Operations? The Cost and Risk Math for Small Businesses
A real-number comparison in Vietnam between hiring an in-house engineer, using a freelancer and retaining a monthly operations partner for a small business website or custom software, with a comparison table, 5 questions to choose by, and the hybrid model.
Building a Winning Go-to-Market Strategy: The 30-Point Technical Checklist Before Launching a Website or App
A go-to-market strategy is not only marketing. Launch day is when a website or app carries its heaviest load, receives its closest scrutiny, and turns every technical fault into a brand fault. This article provides a 30-point technical checklist in 6 groups (infrastructure, security, performance, measurement, content and SEO, operations), a 4-week pre-launch schedule, and a plan for the first 72 hours.
Price Architecture for Operations Services: Why a Fixed Monthly Fee Beats Hourly Billing
Hourly billing sounds fair but puts the business and the operations provider on opposite sides: one wants fewer hours, the other wants more. This article analyses 4 pricing models for website and software operations (hourly, prepaid hour blocks, fixed fee by scope, outcome-based), how to read a fixed-fee price list, what must be in scope, and 6 questions for comparing two quotes.
Building a Zalo Mini App in 30 Days: A Practical Roadmap from Idea to Launch
A Zalo mini app lets customers use your service instantly, with login and payment built in. This article lays out a realistic 30-day roadmap: choosing the problem, preparing the Zalo OA, design, development, testing, review and post-launch operations, with reference costs and the usual delays.
The 90-Day Onboarding Playbook: Handing Your Website or Software to an Operations Partner Without Disruption
The first 90 days decide whether outsourcing website or software operations succeeds or fails. This playbook lays out onboarding in three 30-day phases: intake and stabilisation, optimisation and automation, steady-state operations. It includes the preparation checklist, checkpoints, warning signs and how to measure the result at day 90.
The Hidden Costs of Manual Operations: When Your Website and Software Run by Hand
Manual updates, manual backups, manual checks, manual reports: each is small, but together they add up to a large cost and a larger risk. This article measures the real cost of manual operations for business websites and software and lists the 6 tasks to automate first.